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Title
Text copied to clipboard!Onboard Service Supervisor
Description
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We are looking for an Onboard Service Supervisor who will be responsible for managing and overseeing the quality of service provided to passengers during their journey. The ideal candidate will have a strong background in customer service and hospitality, with excellent leadership and communication skills. As an Onboard Service Supervisor, you will ensure that all service staff are trained and equipped to deliver exceptional service, handle any passenger inquiries or complaints, and maintain a high standard of cleanliness and safety on board. You will work closely with other departments to coordinate services and ensure a seamless experience for passengers. This role requires a proactive approach to problem-solving and a commitment to enhancing the overall passenger experience. The successful candidate will be adaptable, able to work in a fast-paced environment, and have a keen eye for detail. If you are passionate about delivering outstanding service and have the skills to lead a team effectively, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Supervise onboard service staff and ensure high-quality service delivery.
- Address passenger inquiries and resolve complaints promptly.
- Coordinate with other departments to ensure seamless service.
- Maintain cleanliness and safety standards on board.
- Train and mentor service staff to enhance performance.
- Monitor inventory and ensure availability of necessary supplies.
- Implement service improvements based on passenger feedback.
- Prepare reports on service performance and passenger satisfaction.
Requirements
Text copied to clipboard!- Proven experience in a supervisory role in hospitality or customer service.
- Excellent leadership and communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment.
- Flexibility to work irregular hours, including weekends and holidays.
- Proficiency in using service management software.
- Strong organizational and multitasking skills.
- Customer-focused mindset with a passion for service excellence.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you resolved a difficult passenger complaint?
- How do you ensure your team maintains high service standards?
- What strategies do you use to motivate your team?
- How do you handle stress and pressure in a fast-paced environment?
- What experience do you have with service management software?
